Warranty Service

1. All shoe products come with a 90-day warranty period starting from the date of receipt. Customers must provide the physical product or photos and purchase receipt for verification during this period.
   
   
2. Repairs for items outside 90-day warranty period are not available.
   
   
3. Our maintenance and repair service is applicable only to products purchased from the Leather Lab official website or our retail stores. It does not apply to products from distributors or Sample Sales.
   
   
4. All shoes are handcrafted, leading to variations in cutting positions and weaving textures. These differences do not indicate damage during manufacturing. We recommend visiting our store for direct purchases if you have concerns.
   
   
5. These include

• Environmental factors: prolonged exposure causing fading, dampness leading to mold, water stains from rain or immersion, and traces of mud
• Natural wear and tear: deformation / sole abrasion
• Human negligence: use of any chemical substances / detergent containing solvents

• Accidental mark

How to submit your shoes for repair:

Customers are encouraged to fill out this form. Please describe the damage or defect as much detail as possible and provide photos of the affected areas from different angles to help us assess the condition.
Once we confirm the damage or defect is repairable and customer agrees to repair, we will provide you the delivery address for sending us the shoes.

* The time of repair may vary depending on the level of damage, generally the repair time is approximately 1 month.
 * In the event of any disputes regarding repair, Leather Lab reserves the right of final decision.