Leather Lab is a local designer brand specializing in women's leather shoes. Our products can be purchased via online store and retail stores.

Our shoes are crafted by a local designer from Hong Kong and experienced shoe masters at our own factory. We carefully choose top-quality leather and materials to ensure the most durable and comfortable footwear for our customers.

All online products are made-to-order after purchase confirmation, we do not keep stock in our warehouse. Due to differing handling processes between store inventory and online orders, retail stock will not be allocated for online orders.

Yes, you need to create an account for placing online order, you can enjoy variety of member exclusive benefits and discount offers, you will also be opt-in for order and delivery notification. For details on the loyalty program, you can refer to this link.

'Out of Stock' indicates no stock in retail store, however stock will be replenished at later stage or customer can request for made-to-order. 'Not Available' indicates the product is not available for sale in retail store.

Yes, but due to ongoing movement of inventory, we suggest customers to contact our store staffs before heading to the store for purchasing.

Please make sure to register with the "EZWAY" app (download link) and provide registered ID number and full Chinese name in the cart remark for custom clearance.

We offer free shipping to Hong Kong, Macau, China and Taiwan with any footwear purchases, and free shipping to Singapore, Korea, Japan and other Asian countries with purchases over HKD1,000. For details on shipping cost, you can refer to this link.

We accept Visa Card, Master Card, UnionPay, American Express, Google Pay, Apple Pay, Alipay, Wechat Pay, FPS, PayMe and Octopus.

You will receive an automated order confirmation email if the order has been placed successfully.

We only provide standard delivery and do not provide express delivery.

Yes, we do offer in store-pickup. You can select Mira Place 1 or Central Market store pickup during checkout.

We strive to deliver to every location worldwide. If you're unsure whether we can ship to your area, please contact our customer service to confirm before placing your order.

All online products are made-to-order and typically require approximately 21 business days; some styles may take approximately 30 business days (excluding Sat, Sun, and public holidays) for production. For different location delivery time you can refer to this link. While we strive to meet the estimated delivery date, please be aware that delays may occur due to factors beyond our control, such as customs and transportation issues, especially during peak seasons and promotion periods.

You can track your order by either clicking the link in the confirmation email or by signing into your online account

Yes, you can change the delivery address if the order has not yet been shipped, address changes are not allowed after shipment. You can contact our customer service or email to info@leatherlabshoes.com to request modifying the delivery address.

We do not offer any refund for Hong Kong / China / Macau / Taiwan.
We offer refund for overseas countries if you find the size does not fit.
For refund policy, you can refer to this link.

For Hong Kong, Macau, Taiwan and China, we will offer one-time size exchange service if you found that you have purchased the wrong size, you will needs to raise request within 14 days of delivery. For exchange policy, you can refer to this link.

You can either bring the product to any of our retail store, or arrange to ship the product to the below address using SF express:
Leather Lab, Unit 15, 7/F, Block B, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Kowloon, Hong Kong
Please ensure you have the purchase receipt include in the packaging.

If you notify us after 14 days of receipt, we reserve the right to reject the exchange request.

Simply click this link to register to join our Leather Lab family, is that easy!

You can earn spending from purchasing from our online or retail stores, and can be accumulated to use for upgrading to different tiers.

The spending will be credited to your account within 24 hours after your order is fulfilled and shipped (not after payment complete).

For Copper tier, you will enjoy a lifetime membership.

For other membership tiers, the validity period is 12 months, effective from the date of tier upgrade.

Membership tier will calculate according to actual accumulated spending amount, when you accumulate spending up to:

- HK$2,800 to become Silver member, and HK$1,800 to maintain as a SILVER member; 

- HK$5,800 to become GOLD (VIP) member, and HK$2,800 to maintain as a GOLD member; 

- HK$8,800 or above to become BLACK (VVIP) member, and HK$4,800 to maintain as a BLACK member

If the accumulated spending amount does not meet the tier maintenance requirement within 12 months validity period, the membership will be adjusted to the corresponding level in the following year.

All members will receive a birthday coupon on the 1st day of their birth month, which can be used in online store and retail store.

You can add membership QR code to Apple Wallet, but not Google Wallet.

You can contact our customer service via our WhatsApp or email to info@leatherlabshoes.com, we are always happy to help!