Shoe care service

1. Repair services are only available locally in Hong Kong, we do not offer repair services for oversea countries.
2. The maintenance and repair service is only applicable to products purchased from the Leather Lab official website and retail stores, and does not apply to products from distributors or Sample Sales.
   * If a customer wants to repair shoes purchased from Sample Sales, we will charge an additional HK$100 repair fee.
3. All shoe products will enjoy a 30-days warranty period starting from the date of receipt, and require to provide the physical product or photos during this period for verification.
4. We also offer charged repair service for shoe products which exceed warranty period, you can refer to the reference price list below.
5. Upon receiving the photos or physical items, we will assess the damage. Products damaged due to manufacturing defects will be eligible for free repair services.
6. All shoes are handcrafted, so the cutting positions and weaving textures may vary. These differences does not mean damages occur during the manufacturing process. For customers who have concern about this, we recommend visiting our store to make their purchases directly.
7. Other damages are not covered under free maintenance and repair servicesand will be assessed for charges. These situations include:

• Environmental factors: prolonged exposure causing fading, dampness leading to mold, water stains from rain or immersion, and traces of mud
• Natural wear and tear: deformation / sole abrasion
• Human negligence: use of any chemical substances / detergent containing solvents
• Accidental marks

Repair methods:

1. Customers can bring the shoes directly to our stores to assess the defects or damage, we will try our best effort to provide the repair price. If customer decide to repair, we will charge customer on spot before we keep the shoe repair.
2. Customers can Whatsapp our customer service, email us at info@leatherlabshoes.com, or fill out the repair form.
   
   Please describe as detail as possible on the damage/ defect and provide photos of the damage/defect area in different angle for us to better assess the condition and provide you with precise repair fee, customer can then arrange to ship the shoes back to Leather Lab office for repair.
   

Reference price list:

* The time of repair may vary depending on the level of damage, generally the repair time will be within 1 month.