Shoe care service

1. The maintenance and repair service is only applicable to products purchased from the Leather Lab official website and retail stores, and does not apply to products from distributors or Sample Sales.
   * If a customer wants to repair shoes purchased from Sample Sales, we will charge an additional HK$100 repair fee.
2. All shoe products will enjoy a 30-days warranty period starting from the date of receipt, and require to provide the physical product or photos during this period for verification.
3. We also offer charged repair service for shoe products which exceed warranty period, you can refer to the reference price list below.
4. Upon receiving the photos or physical items, we will assess the damage. Products damaged due to manufacturing defects will be eligible for free repair services.
5. All shoes are handcrafted, so the cutting positions and weaving textures may vary. These differences does not mean damages occur during the manufacturing process. For customers who have concern about this, we recommend visiting our store to make their purchases directly.
6. Other damages are not covered under free maintenance and repair servicesand will be assessed for charges. These situations include:

• Environmental factors: prolonged exposure causing fading, dampness leading to mold, water stains from rain or immersion, and traces of mud
• Natural wear and tear: deformation / sole abrasion
• Human negligence: use of any chemical substances / detergent containing solvents
• Accidental marks

Reference price list: