Exchange Service

Thank you for choosing Leather Lab products.

We offer the following exchange service:

1. Complimentary one-time size exchange:
   All footwear product purchased from Leather Lab official website or retail stores will enjoy free one-time size exchange service, customer must submit request within 14 days of receiving the product.
   * This service provides to Hong Kong / Macau / Taiwasn / China only
   
   
2. Product defect or wrong product:
   If the delivered products has manufacturing defects, damage during delivery or wrong item sent, free exchange will be provided, customer must submit request within 14 days of receiving the product.
   
   * We will proceed your request based on the receipt of required information. If request is made after 14 days of receipt, or insufficient information is provided within this timeline, we reserve the right not to process your request.

How to exchange your product:

1. Customers can fill out the [Exchange Service Form] included in the shoebox and choose one of the following channels for exchanging the product:
   - Exchange at store: Please bring your receipt, the exchange form, and the product in its original packaging to our store.
   - Exchange via SF Express: Arrange to ship the product back to Leather Lab office by SF Express. Please include the receipt and exchange form inside the original package.
   
   Shipping address:
   LEATHER LAB
   Unit B4A, 9/F, Block B,
   Hong Kong Industrial Centre,
   489-491 Castle Peak Road, Kowloon,
   Hong Kong
   
   
2. Customers are encouraged to fill out the exchange form, after we have received the form we will contact you to assist with the entire exchange process.

How is the exchange procedure:

- Before sending the product to us, please ensure the exchanged product must meet the following conditions:
   i. The product must be in a resalable condition.
   ii. The product must remain in its original packaging.
   iii. No sign of use, wear and tear or intentional damage.

- After we have received your product, we will conduct a final inspection to ensure that it is in a resalable condition. If the product does not pass our inspection upon receipt, we will send the product back to you and you will need to bear the shipping cost.

- In the case of size exchange, customer is responsible for the return shipping costs, Leather Lab will pay for the shipping cost for the new product send to you. If customer does not pay for the return shipping to Leather Lab office, we reserve the right to charge you for this cost or reject the returned item.

- In the case of product defect or wrong item, customer will pay for the shipping cost in advance, after we have inspected that the fault is on us, we will reimburse the shipping cost back to you and pay the shipping cost for the new product send to you.

- We will check whether we have existing stock for exchange. If the product is out of stock, we will request to made-to-order on the next business day after we have received the exchange item. This process will take around 14-21 business days (excluding Sat, Sun, and public holidays) to handcraft and process.

- We will return the exchanged product to the customer using the original shipment channel.

 Important Notes:

• Exchange service only applicable to footwear products.
• We do not provide any exchange for different color or model due to personal preference or other reasons.
• Products purchased from distributors or Sample Sales are not eligible for exchange service.
• In the event of any disputes regarding exchange, Leather Lab reserves the right of final decision.