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EXCHANGE SERVICE

Thank you for choosing Leather Lab products.

  1. We offer a one-time size exchange service for all our footwear. We do not provide refunds, exchanges for different colors, or exchanges for different models.
  2. The size exchange service applies only to products purchased from the Leather Lab official website and stores, and does not apply to products from distributors or sample sales.
  3. If you need to exchange sizes after receiving the goods, please contact us within 14 days from the date of receipt (provide contact phone number and order number):
  • Ensure that the product remains in its original packaging
  • Ensure there are no signs of use, wear, intentional dirtiness, being worn, or self-inflicted damage

*If any of the above conditions are present or if more than 14 working days have passed, Leather Lab reserves the right not to process the request.

Exchange Procedure

  • Customers are required to fill out the "Exchange Service Form" inside the shoebox and choose between two methods for exchanging items:
  1. Free exchange at the store: Please bring the receipt, exchange form, and the item for exchange to our store. Our store address is: Leather Lab, Unit B4A, 9/F, Block B, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Kowloon, Hong Kong.
  2. Self-paid shipping: Send the item back to Leather Lab. Please include the receipt and exchange form inside the package. (Return shipping costs will be covered by our Leather Lab)

Shipping address:
Leather Lab, Unit B4A, 9/F, Block B, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Kowloon, Hong Kong.

  • If customers do not pay for the return shipping, we reserve the right to charge them for this cost or reject the returned item.
  • If the requested exchange item is out of stock, we will begin re-customizing the product for the customer on the next working day after receiving the exchange item. The customization process takes 14-21 working days (excluding Saturdays, Sundays, and public holidays).

FAQ