Store owner replied:
We're very sorry to hear about this and for the discomfort and wound caused — this is definitely not the experience we want for our customers. Please note that we've already discontinued this design due to this exact issue.
This is my third pair of Leather Lab shoes. I absolutely loved the first 2 - they were super comfortable, stylish and I wore them every day.
However, this pair is disappointing. The back of my heels got blisters after I wear them for a morning. The leather seems to be harder than the previous 2 pairs I got so my toes really hurt too
The shoes look nice! I ordered 2 more boots at the same time but sadly the waiting time is so long. I have been waiting for more than 2 weeks still havent received so