Shoe care service
- The maintenance and repair service is only applicable to products purchased from the Leather Lab official website and retail stores, and does not apply to products from distributors or Sample Sales.
- All shoe models enjoy a 30-days warranty period starting from the date of receipt. Products damaged due to manufacturing defects will receive free repair services.
- All shoes are handcrafted, so the cutting positions and weaving textures may vary. These differences does not mean damages occur during the manufacturing process. For customers who have concern about this, we recommend visiting our store to make their purchases directly.
- Other damages are not covered under free maintenance and repair services and will be assessed for charges. These situations include:
- Environmental factors: prolonged exposure causing fading, dampness leading to mold, water stains from rain or immersion, and traces of mud
- Natural wear and tear: deformation / sole abrasion
- Human negligence: use of any chemical substances / detergent containing solvents
- Accidental marks
Reference price list:
| Repair item | Price (estimate) |
| Replacement of shoe soles and heels | $350 |
| Replacement of shoe heels | $300 |
| Partial color spraying on the shoe upper | $250 |
| Shoe sole adhesion | $180 |
| Accessory replacement (i.e. rubber, buckle) | $200 |
| Upper leather replacement | $200 |
| Request for a pair of upper leather | $20 |